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You are now chatting with Cynthia S., an AT&T sales representative.
Cynthia S.: Welcome to AT&T online Sales support. How may I assist you with placing your order today?
Me: i want to buy a refurbed iphone 4
Cynthia S.: I would be happy to assist you with your online order today! Do you already have an AT&T wireless account?
Me: no
Me: can i get it local store?
Cynthia S.: Great! What questions do you have about the refurbished iPhone today?
Cynthia S.: We only carry the refurbished phones online.
Me: does iphone 4 white is available online?
Cynthia S.: Yes, we have the white iPhone online as new.
Me: actually, i am not able to find it on online
Me: can you tell me how to buy?
Cynthia S.: Click here for iPhone 4
Cynthia S.: Let me know if this opens for you.
Me: its not refurbed iphone
Cynthia S.: It is not available as refurbished at this time.
Me: Ok
Me: how can i get insurance for mobile?
Cynthia S.: We do not offer insurance on the iPhone directly, but Asurion offers MobileProtect(tm) loss and theft insurance for your iPhone.
Cynthia S.: Once you receive your iPhone you can go into iTunes and search "iPhone Insurance" and select the "Mobile Protect" app to apply that insurance program directly to your iPhone!
Me: Can you explain the details of that plan?
Cynthia S.: It is $11.99 per month with a $199 deductible. Replacement cost for the iPhone 4 16GB is $599 and 32GB is $699 without insurance.
Me: how long should i pay for this plan?
Cynthia S.: It is monthly
Me: what is mean by $199 deductable?
Cynthia S.: You would pay $199 to replace the iPhone.
Me: Ok
Me: when can i get iphone after online order?
Cynthia S.: Your online order will arrive by Free Priority Shipping, within 2-business days.
Me: when should i pay money?
Me: while ordering or recieving?
Cynthia S.: For the order today, you will need to pay only for the phone (if it isn't free or in California) and any accessories like a car charger or case. The plan and services will be on your first statement after you activate the phone.
Me: can i purchase using debit card?
Cynthia S.: Yes, you sure can!
Me: does refurb iphone has any warranty?
Me: from AT&T or Apple?
Cynthia S.: I would be happy to give you information regarding our refurbished phones today!
Cynthia S.: Refurbished phones are previously owned devices that have been repaired by a factory-authorized provider to the same functional requirements as a new device. AT&T backs this product with its standard 30-day return period as well as a 90-day warranty on the phone and accessories.
Cynthia S.: You can also purchase AppleCare from the Apple website for refurbished phones as well.
Me: what are the warranty details for brand new iphone?
Cynthia S.: The new iPhone will have 90 days of AppleCare tech support and 1 year warranty.
Me: can i change data plans or voice plans while using phone?
Cynthia S.: You can change or alter your plans at any time without penalty and without extending your contract.
Me: Ok, can i gift this phone to others?
Cynthia S.: Only if you plan to use your SSN for their bill.
Me: can i transfer this to their SSN?
Cynthia S.: Yes, if they are approved for a contract.
Me: what is promotional code?
Me: where can i find it?
Cynthia S.: I am sorry, but I do not have access to any promo codes, but I will be happy to stay with you while you complete your order today in case you have further questions!
Me: if i want break this contract, what is the procedure?
Cynthia S.: You would just call Customer Care to turn off your service. Your Early Termination Fee would be $325 minus $10 for each full month of your Service Commitment that you complete.
Me: at that time will have my iphone with me?
Cynthia S.: Yes you will keep your iPhone.
Me: can i insert another SIM card?
Me: after stopping the services
Cynthia S.: The iPhone 4 uses a MicroSIM. It cannot be unlocked either.
Cynthia S.: Apple does not provide an unlocking code for the iPhone 4 sold in the US.
Me: can i upgrade this refurbe iphone 4 with brand new iphone 4?
Cynthia S.: You will be eligible to upgrade 24 months after your contract begins.
Me: after the contract period, can i use this mobile phone with other carrier networks?
Cynthia S.: It will be locked to AT&T for service.
Me: Ok, thanks for information Cynthia
Cynthia S.: You are very welcome.
Me: bye
Cynthia S.: Thank you for choosing AT&T. Have a great day!
1-800-331-0500
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